Terms and Conditions
1. CONTRACT: These are the terms on which we will make a booking
for your holiday requirements. We are Hotels of the Caribbean, Part of the
Newmont Travel Ltd group of companies whose registered offices are at
Treviot House, 186-192 High Road, Ilford, Essex.
When making your booking we will arrange for you to enter into a contract with
the hotel named on your receipt(s).
We are happy to book just your accommodation or can arrange flights in addition
but we do not sell package holidays and you will have separate contracts
with each supplier. In the case of your flights, these will be booked with an
identified ATOL holder and you will have a separate contract with the
accommodation supplier.
As an agent we accept no responsibility for the acts or omissions of the supplier(s)
or for the services provided by them. The supplier’s (s’) Terms & Conditions will
apply to your booking and we advise you to read these carefully as they do contain
important information about your booking. Please ask us for copies of these if
you do not have them.
Our Terms of Business are governed by English Law and the jurisdiction of the
English Courts.
All travel arrangements which we provide or which are sold through us are not an
offer by us to sell any travel arrangements, but an invitation to you to make an offer
to the suppliers of the arrangements. We are free to accept that offer on behalf of
those suppliers or to reject it.
2. BOOKING DETAILS: When a booking is made all details will be checked
with you. Once you have confirmed these details we will proceed to confirm the
booking with the hotel. Please check that all names, dates and timings are correct
when you receive any documents from us and be sure to advise us of any
immediately of any errors.
Any changes to these details will incur the charges as stated on the front of your
Confirmation.
Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant
suppliers of your travel arrangements or other persons necessary for the provision of
your travel arrangements.
The information may therefore be provided to public authorities such as customs or
immigration if required by them, or as required by law. This also applies to any
sensitive information that you give to us such as details of any disabilities, or dietary
and religious requirements. Certain information may also be passed on to security or
credit checking companies.
If you are travelling to the United States, the US Customs and Border Protection will
receive this information for the purposes of preventing and combating terrorism and
other transnational serious crimes. If you travel outside the European Economic Area,
controls on data protection may not be as strong as the legal requirements in this country.
If we cannot pass this information to the relevant suppliers, whether in the EEA or not,
we will be unable to provide your booking. In making this booking, you consent to this
information being passed on to the relevant persons. Full details of our data protection
policy are available upon request.
3. PAYMENT: You will be required to pay a deposit or make full payment for your
booking at the time of booking. Where you only pay a deposit you must pay the full balance
by the balance due date notified to you. If full payment is not received by the balance due
date, we will notify the supplier(s) who may cancel your booking and charge the cancellation
fees set out in their Terms and Conditions.
4. CANCELLATION and AMENDMENT: Any cancellation or amendment request by
you must be sent to us in writing or by email and will not take effect until received and acknowledged by us. If you cancel or amend your booking the hotel may charge the
cancellation or amendment charge shown in our Terms and Conditions which will be advised to you at the time of booking and you must pay us the cancellation or amendment charge as stated on your confirmation documents.
Unless stated other wise on your confirmation form the cancellation fees are:
Canceling more than 56 days before travel = £60 per person
Canceling between 56 and 24 days = 50% of the total cost
Canceling between 23 and 10 day = 75% of the total cost
Canceling within 10 days of departure = 100% of the total cost
5. INSURANCE: we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance
(including repatriation) in the event of accident or illness; loss of baggage and money; and
other expenses.
6. DELIVERY OF DOCUMENTS: We aim to deliver as many documents as possible by
e-mail but there may be some documents that require to be posted and these will be sent to
you by the appropriate level of postage in order to get to you on time. Once documents leave
our offices we will not be responsible for their loss unless such loss is due to our negligence.
If tickets or other documents need to be reissued all costs must be paid by you. You can ask
for delivery by other means subject to the appropriate charges being paid by you.
7. PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. However, your specific passport and visa requirements, and other immigration requirements are your responsibility and you should
confirm these with the relevant Embassies and/or Consulates. Neither we nor the
hoteliers accept any responsibility if you cannot travel because you have not complied with
any passport, visa or immigration requirements. Most countries now require passports to
be valid for at least 6 months after your return date. We can provide general information
about any health formalities required for your trip but you should check with your own doctor
for your specific circumstances.
8. COMPLAINTS: Because the contract(s) for your travel arrangements is between
you and the hotel (s), any queries or concerns relating to the travel arrangements should be
addressed to them. If you have a problem whilst on holiday, this must be reported to the
supplier or their local agent immediately. Where possible you should get them to acknowledge receipt of your complaint by counter signing a copy of your letter, or responding in writing to you.
At the very least you must ensure you get the name of whom you have registered your complaint
With. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the supplier. You will see the name and address, plus contact details in any of the confirmation documents we send you. We will of course assist you with this if you wish.