Call us on: 0208 920 1144

Frequently Asked Questions

Not sure about something or have a question about booking with us? See our most commonly asked Questions below.

Who are Hotels of the Caribbean?

Hotels of the Caribbean is a sister company to Newmont Travel Ltd (Est 1962). Created Eight years ago it was set up to provide a comprehensive and affordable option to it's 40,000 yearly travellers. It has grown steadily and now boasts major awards from the Caribbean islands it services. We now offer a one stop shop for all your flight, hotel, transfer and car hire needs.

Can I book over the phone?

Yes. Just call us on 0208 920 1144 and ask for Max or Susan or pop into our offices located in Dalston or Shepherds Bush.

How do I know if I have successfully completed my booking / order?

Once your booking is confirmed, you will receive an automated e-mail containing your confirmation number and full details of the product that you have purchased. If you have not received an e-mail confirmation, please see the answer below.

I haven't received or I have lost my confirmation e-mail, how do I get another copy?

If you have not received your confirmation e-mail within 4 hours of making a booking or have lost the e-mail, please check your ‘deleted items' and 'Junk Mail' folders. To check if the booking was successfully made and obtain another copy of your confirmation e-mail you can click here to make a request for a new confirmation or enquire about the booking status.

There is a mistake on my confirmation / e-mail / documentation, what should I do?

If you see a mistake on your confirmation e-mail or documentation, please fill in and submit the Contact Us form and one of our agents will be happy to assist you with your enquiry. Please note once documentation has been issued, changes will be subject to the carrier’s rules and penalty procedures.

What payment methods do you accept?

We accept Mastercard and Visa (Visa Credit and Visa Debit) cards for all products. Unfortunately we do not currently support Electron or American Express cards. Information on payment methods is outlined on the website once you select your product. Credit cards may be subject to a surcharge; this will be specified at the time of booking as this is usually based on a percentage of the booking cost.

Can I change the details or travel dates of my booking?

This will depend on what changes you need to make and what the rules are for the specific flight you have booked.

If you wish to amend a booking or wish to enquiry if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge. In some cases flights are totally non-refundable and non-changeable and so the airline would treat changes to travel dates as a cancellation and you would need to re-book and pay again. For more flexible tickets and hotels reservations, our typical amendment fees are approximately £20-45 in addition to the charge levied by the hotel or airline supplier, if applicable. All fees will be advised prior to any amendment being made on your behalf.

Click here to go to the Contact Us form.