When a booking is made all details will be checked with you. Once you have confirmed these details we will proceed to confirm the booking with the hotel. Please check that all names, dates and timings are correct when you receive any documents from us and be sure to advise us of any immediately of any errors.
Any changes to these details will incur the charges as stated on the front of your Confirmation.
Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements.
The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This also applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.
If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
Any cancellation or amendment request by you must be sent to us in writing or by email and will not take effect until received and acknowledged by us. If you cancel or amend your booking the hotel may charge the cancellation or amendment charge shown in our Terms and Conditions which will be advised to you at the time of booking and you must pay us the cancellation or amendment charge as stated on your confirmation documents. a) Changes. You may make changes to your booking, provided that notification of the change is received by us in writing at our office from the lead person who made the booking at least 56 days before departure. Changes to ticketed flight bookings are not always possible and changes may be treated as a cancellation where a new booking which is subject to availability at the time will have to be made. You must pay any costs imposed by our suppliers in making any change. An amendment charge of £25 per person to cover administration for each change will be added to the price of your booking. Any substantial changes to your arrangements may be treated as a cancellation of your original booking, in which case the cancellation charges shown below will apply. Please note that airlines will normally refuse to make any amendment to your flight booking except upon payment of a fee, which varies from airline to airline, up to and including the full fare. b) Cancellation. Should you need to cancel your booking you must contact us in writing directly via post or email. As we incur costs from the time we accept your booking the following cancellation charges will apply – More than 56 days before departure : Loss of deposit (Unless ticketed) Within 56 days of departure or when ticketed : 100% of the total cost Cancellation charges are based on the amount of time before your planned departure that we receive written notification of your intention to cancel. Please note that in all cases airlines do not permit name changes. Any change will be treated as a cancellation and a new booking which is subject to availability at the time, will have to be made. Cancellation charges will apply to the original booking. For example a change within 56 days of departure will result in 100% cancellation charge being applied.
We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
We aim to deliver as many documents as possible by e-mail but there may be some documents that require to be posted and these will be sent to you by the appropriate level of postage in order to get to you on time. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence.
If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the appropriate charges being paid by you.
We can provide general information about the passport and visa requirements for your trip. However, your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates.
Neither we nor the hoteliers accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Because the contract(s) for your travel arrangements is between you and the hotel (s), any queries or concerns relating to the travel arrangements should be addressed to them.
If you have a problem whilst on holiday, this must be reported to the supplier or their local agent immediately. Where possible you should get them to acknowledge receipt of your complaint by counter signing a copy of your letter, or responding in writing to you.
At the very least you must ensure you get the name of whom you have registered your complaint with. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the supplier. You will see the name and address, plus contact details in any of the confirmation documents we send you. We will of course assist you with this if you wish.