Call us on: 0208 920 1144
Below you will find our website Terms and Conditions.

BOOKING DETAILS

When a booking is made all details will be checked with you. Once you have confirmed these details we will proceed to confirm the booking with the hotel. Please check that all names, dates and timings are correct when you receive any documents from us and be sure to advise us of any immediately of any errors. Any changes to these details will incur the charges as stated on the front of your Confirmation. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This also applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

PAYMENT METHODS

Our preferred way of receiving payments is by bank transfer. Our account details are as follows:Newmont Travel Ltd, Account number# 80368180. Sort code: 20-02-83. When making payment, please include your Newmont Travel booking number as without it we will not be able to allocate the funds to your booking. There is no need to phone unless you do not receive an emailed receipt within 1 working day.You can also make further payments by credit/debit card using the link provided on your invoice. Personal Credit/Debit cards are also accepted over the phone or in branch. Please note that charges incurred in taking corporate credit cards will be passed onto the consumer. Bankers drafts and personal cheques are accepted. Please allow 10 days for clearance of personal cheques before the issue and dispatch or collection of tickets (any costs incurred by returned or represented cheques or for special clearance will be charged back to the customer). Cash is accepted in branch (Please do NOT post cash). We do not accept American Express or Diners Card. In certain circumstances, payments will only be accepted by personal presence instore, by bank transfer or Pay By Link. These include bookings with imminent departure dates, where a passenger has not booked with us before or a 3rd party payer. If paying by phone, you may be asked to provide proof of residence by a bank statement or recent utility bill. PLEASE ASK FOR DETAILS OF OUR ‘FLY NOW PAY LATER’ SCHEME - NEWMONT TRAVEL LTD BOOKING CONDITIONS FOR FLIGHT ONLY SALES. PLEASE CLICK HERE FOR BOOKING CONDITIONS RELATING TO FLIGHT HOTEL BOOKINGS Your contract for the provision of reservations and tickets is with Newmont Travel Ltd. A contract will exist when we accept your payment and issue a receipt confirming the arrangements we have made on your behalf. When you make a booking and accept the conditions, you undertake that you have the authority to accept these conditions on behalf of everyone travelling with you. If you have not been advised of the conditions before booking and are unhappy with them, contact us immediately.

YOUR FINANCIAL PROTECTION

We hold ATOL number 3357 issued by the Civil Aviation Authority which provides protection for your money. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive a confirmation which confirms your booking details and an ATOL Certificate. This protection applies to all applicable bookings covered under our ATOL licence and in the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for a booking made in advance. Your ATOL protection charge is included in the cost of your travel arrangements.For further information about what is covered visit the CAA's ATOL website at www.atol.org.uk

IMPORTANT INFORMATION

PLEASE ENSURE THAT WHEN YOU GIVE US THE PASSENGER NAMES THEY MUST BE GIVEN AS THEY APPEAR IN EACH OF THEIR PASSPORTS.NAMES MAY NOT BE CHANGED ONCE THE BOOKING IS CONFIRMED. (Name changes and alterations to outward departure dates are treated as cancellations). NO REFUNDS, IF APPLICABLE WILL BE GIVEN IF BOOKINGS ARE NOT CANCELLED IN WRITING AT LEAST 48 HOURS PRIOR TO DEPARTURE DATE

CANCELLATION THE NIGHT BEFORE TRAVEL

If you need to cancel the night before you are due to travel and after our offices have closed, please ensure that you phone the airline directly and cancel your flight. It is very important that when doing this you make a note of the persons name you have spoken to as we will need this if trying to obtain a refund.

PRICE

When you make a booking, you must pay a deposit if applicable as stated on your booking confirmation. We reserve the right to increase the price of the airfares, taxes and surcharges until your invoice is paid for in full, the last date of payment is clearly shown overleaf.

TAXES, AIRPORT CHARGES AND FUEL SUPPLEMENTS

The charges for these items are completely out of our control and therefore cannot be guaranteed. These charges can change right up to the date of departure. Where the authorities insist on payment, we reserve the right to pass this on to you even if your tickets have been paid for in full and issued. We will endeavour to advise you of any changes well in advance. However, any change to these items may be done without notice.

CANCELLATION AND AMENDMENTS

If you wish to cancel or change any detail of your booking, we can only act on your written instructions to changes@newmont.co.uk . Please check all the details as soon as you receive the invoice as any alteration to the names after booking will be treated as a cancellation. If you wish to change your date of departure or cancel, we shall be happy to do this subject to the payment of the relevant alteration or cancellation fees applicable to your booking as well as an administration fee in the case of an alteration. However, many tickets cannot be changed after booking (and no refunds given after cancellation) and if this applies to your booking, this will be shown on the invoice. Refunds, when available, may take up to 6 weeks to process from the airline and can only be given to the person who first made the booking. Any change of address must be notified to us in writing by the lead name on the booking.

TELEPHONE ENQUIRIES

Information in respect of this booking is given over the telephone only on production of the booking number or airline reference which appears on most of our documents. As such it is wise to keep this information safe.

DATA PROTECTION

For full details of our Data Protection Policy, please refer to our website at www.newmont.co.uk

PAYMENT DATES

Payment dates are shown on the front of your receipt. We reserve the right to cancel the booking and apply the appropriate cancellation charges if these dates are not met. There will be an administration fee of up to £50 per person to reinstate the booking, if the seats are still available.

FLIGHT TIMES

As shown in our invoice are correct at the time of printing, but all airlines reserve the right to amend these times, please check your tickets on receipt for the correct times. It is a good idea to check in online with the airline direct within 24 hours of departure as this will inform you of any last minute time changes, The contractual terms of the airlines that provide transportation apply to this contract. As these may limit your right to compensation you may ask for a copy of the relevant conditions from our office. Where an airline withdraws a confirmed flight, or where we believe that alternative flights are more suitable, we reserve the right to amend your booking accordingly. We shall inform you of any such change as soon as possible.

LIABILITY AND PROBLEMS

Newmont Travel Ltd acts as a booking agent for the airlines named on your invoice and we have no liability whatsoever for any aspects of the travel arrangements and accepts no responsibility for any loss, personal injury or death howsoever caused, except where caused by our own proven negligence. If you have an unresolved problem, which should be brought to our attention as soon as possible, you may if you wish refer the matter to arbitration, under a special scheme advised by the Association of British Travel Agents (ABTA) and administered by the CEDR. You may request details of the scheme from us but must apply within 9 months of the date of your return from travel.

PASSPORTS, VISA

and any other documents required to travel are the responsibility of each passenger. You should check to make sure your passport is up to date and valid beyond your date of return and if necessary, check with the relevant Consulate for the country being visited. If you do not have the correct documentation you will be prevented from travelling and we shall have no further liability.

TICKET ISSUE

Tickets will generally be issued between 4-6 weeks prior to travel, subject to the conditions of the ticket or work load of the ticketing department. However, the company reserves the right to issue at an earlier date subject to the complete cost of the tickets being paid. E-tickets will be sent out 3 weeks prior to departure date and all documents where possible will be electronically transmitted..

INSURANCE TERMS AND CONDITIONS

We believe that it is in your best interest to have adequate insurance to at least cover the possible cancellation charges if you are unable to travel due to ill health. We do not require you to purchase our insurance, although we believe it to be a suitable policy.

PRE-EXISTING MEDICAL CONDITIONS

When taking our insurance, please note that the policy contains certain exclusions relating to certain health conditions that affect you, your travelling companions or anyone else upon whom your travel plans may depend. While our insurance is not currently sold on line you can take it out by simply phoning our office on 020 89201155. If you or your traveling companions have received hospital treatment and/or medical consultation during the twelve months prior to effecting this insurance and/or each in respect of Annual Multi Trip policies or have a Pre existing medical condition and are in any doubt as to whether you are covered under our insurance then please refer to our insurance booklet and contact our medical helpline.

DELIVERY OF DOCUMENTS

We aim to deliver as many documents as possible by e-mail but there may be some documents that require to be posted and these will be sent to you by the appropriate level of postage in order to get to you on time. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the appropriate charges being paid by you.